up and away to the future of mobile communications!
These are the mobile rates of the future. The mobile phone plan from up³ makes everything smarter, faster and simpler than with traditional plans. Thanks to an app that unites all the benefits of digital progress and offers completely new possibilities as Austria’s most modern mobile communications solution – in just a few clicks, you can:
- Activate your new plan in just 5 minutes yourself.
- Keep an eye on things 24/7.
- Stop worrying about hidden costs or contract terms, and suspend it anytime.*
- Use an eSIM or traditional SIM card.
- Live chat in the app: Mon - Sat 08:00 - 18:00 with our service professionals, with the chatbot in 80 languages outside of these times.
* No more payments will be taken if the account is paused at least 5 days prior to the next payment date. Activate up³ yourself in just five minutes once you’ve downloaded the eSIM or received the physical SIM card.
Let’s be honest: the advantage of being able to manage your new mobile phone plan via the app yourself comes with another huge advantage: particularly low prices! If you’d prefer a plan that offers extensive service through our shops, please step this way.
Which plan suits you best?
Monthly base fee (indexed). No more payments will be taken if the account is paused at least 5 days prior to the next payment date. Activate up³ yourself in just five minutes once you’ve downloaded the eSIM or received the physical SIM card.
Switching to up³ is simple:
|
|
|
|
|
|
|
|---|---|---|---|---|---|---|
| 1. Download the free app from the Apple App Store or Google Play Store. | 2. Register with your Apple, Google or Facebook login with just one click or, if you prefer, set up a brand-new up³ account. | 3. Choose your payment method: credit card, SEPA direct debit, Apple Pay, Google Pay or PayPal. | 4. Download your eSIM profile onto your mobile phone – skip to step 5a. Or order a traditional SIM card and we’ll send it to you as quickly as possible – skip to step 5b. | 5a. Your new eSIM is nearly ready to go! | 5b. Give us your postal address so we can send you your new SIM card. Once you’ve received it, insert it into your device and activate it in the app. That’s it – you’re all set to go! | 6. As an option, if you want to keep your old phone number, you can ask us to port it from your previous provider.. |
Unique in Austria: mobile communications with a pause button.
✓ Suspend your up³ plan anytime – and with it the payments.*
✓ You’ll still be available on your number for incoming calls and messages for up to 12 months.
✓ Reactivate your plan at any time, so you can actively use it again.
✓ It’s super simple with just a few clicks in the up³ app.
* No more payments will be taken if the account is paused at least 5 days prior to the next payment date.
Refer a friend to up³ and get 1 month free!
Already got an up³ plan? Recommend up³ to family, friends or colleagues and get 1 month free for every successful referral – and the same goes for every one of your referrals.
How it works:
1. Your referral installs the up³ app and activates their eSIM or SIM card.
2. After that, they have a month to contact us via live chat to tell us your up³ number, i.e. the number associated with your existing plan, and #freemonth.
3. Once their 14-day cooling off period has passed, you and your referral each get 1 month free.
Only possible with an up³ Unlimited subscription. No payout in cash. Promotion until further notice. Legal recourse is excluded. Information on data processing can be found here.
FAQ.
Plan.
A brief summary of your plan is available on the home page in the app. For more details – including your usage – click on the blue tile on the details page. The details of your plan are available in the terms and conditions. The terms on which you take out your plan apply for the entire term of your up³ plan.
If you’ve paused your plan, you won’t be able to see or change your payment method in your account settings. To do that, you’ll have to unpause the plan first by opening the app and clicking “Unpause” or going straight to settings under “Pause up³”, move the slider to green, enter your customer password and choose your payment method. Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
For the payment method, click on “My account” on the start page (symbol top right). There you will find the current payment method. If you click on the payment method, you can change it. Available payment methods are Apple Pay, Mastercard, Visa, SEPA, Google Pay and PayPal. If your plan is paused, your payment method won’t be shown here for security reasons.
In “My account”, you can also:
- view your personal details (title, first name, surname, date of birth, nationality, email address) and change your email address after entering your customer password.
- change your password in the security settings, activate Face ID and change your customer password. To do so, you’ll have to enter your current customer password.
- reach us via the contact form with your request & inquiries.
- find the answers to the most frequently asked questions in the FAQ section.
Under “Settings” at the bottom right of the app, you can pause/reactivate your up³ plan, request your eSIM profile, port your phone number, view your PIN & PUK and add the additional packages for an active up³ plan and the team plans for an active up³ Unlimited plan.
Just go to the settings and click on "Re-activate up³". Activate up³, enter your payment data and you're ready to go.
The easiest way would be to pause your plan. This allows you to receive calls and SMS messages – without any costs! While you're pausing up³, you can also continue to use the app with your usual login. Your payment will then stop as soon as possible.
To put your plan on pause, go to "Pause up³" in the settings. If you want to use up³ again after the pause was initiated, you can simply end the pause here. Now all you need to do is enter your payment details and all up³ services will become available again.
If you want to permanently cancel your up³ phone number and no longer be reachable, please contact us via the chat in the app.
Yes, it’s possible to keep your number (number porting) when you switch from another provider to up³. Porting is free of charge and your old contract is cancelled automatically on the day porting takes place.
How it works:
Have you got a private contract in your own name with another provider?
Once you’ve registered with up³, you can request for your number to be ported directly in the app. In settings, click on “Port number”. We send your current provider a request to give us the necessary details for number porting (known as NÜVI – Nummernübertragungsinfo) and email them to you. In addition to the details we need, it also gives you an overview of any outstanding costs with the current provider.
Good to know for the number transfer from Hot or spusu to up³: As the contract type with the previous operator select "Prepaid card" for Hot and "Contract" for spusu.
Number porting can take up to 5 working days. Once the process is complete, your phone number will appear under Home in the app.
Have you got a private contract with your old provider that’s not in your own name?
In that case, you’ll have to request the necessary details for number porting (known as NÜVI – Nummernübertragungsinfo) from your current provider yourself. Once you’ve received it, you can send it to us – preferably via the chat or contact form on the up³ app – together with a confirmation from the current contract holder.
Until number porting is completed, you’ll be able to use all your new services with your current up³ number. Should you want to keep your current contract as well, but with another number, be sure to let us or your current provider know before the porting date! If you cancel your contract, you may incur costs due to notice periods or minimum contract terms.
First of all: we're sorry to see you go! If you'd like, we'd appreciate it if you contacted us in the chat window and let us know why you'd like to switch operators. We welcome any feedback that allows us to improve our service. And yes, of course you can take your existing phone number with you. All you need to do is provide your new operator with your existing phone number and your PUK. You can find your PUK in the settings.
First, check whether it’s a foreign number and whether the number is usually valid and you’re able to call it. Then check the app to see whether you’ve got sufficient minutes available. You’ll find that information on the homepage under “Your up³ plan”. That’s also the page where you can sign up for additional options for international calls or roaming.
You can’t make calls to premium-rate numbers (starting with 0900, 0930, 0810, 0820) with an up³ plan.
You can call Austrian 0800 numbers, but it’s not usually possible to call German 0800 numbers.
Premium rate numbers (numbers starting with 0900, 0930, 0810, 0820) can’t be called on an up³ plan to avoid unexpected costs.
You can switch to another current up³ plan anytime and free of charge. Simply write to our experts in the live chat in the app: Mon-Sat, 8 a.m. - 6 p.m., and they will make the switch for you. You can either switch straight away or at the end of your current up³ month. If you switch straight away, you’ll lose the remaining minutes, SMS and data allowance for the month you’ve already paid for. Simply let us know what you want to do.
If you’re under 27 years old and you’ve got an up³ plan, you can switch to our up³ Under27 plan. Unfortunately, you won’t be able to switch if your up³ plan is linked to any team plans. You can’t switch individual team plans to an up³ Under27 plan either.
If your up³ plan is linked to a team plan, it is unfortunately not possible to switch to the up³ Smart plan. Individual team plans cannot be switched to an up³ Smart plan either.
Anyone between the ages of 18 and 27 (up to 1 day before their 28th birthday).
For security reasons, you can’t see your login method. Contact us via the hotline if you can’t remember it. It’s not possible to change it retrospectively.
After downloading the eSIM profile or activating the new SIM card from up³, you can start a number transfer yourself in the up³ app. To do this, simply enter your old customer password and phone number for your Drei contract and confirm the transfer by entering your up³ customer password.
Your old contract will not be canceled automatically. Please contact us via chat and we will guide you through the process. Please note: You may lose your Unlimited MIX benefits if you cancel your old contract, as up³ is not compatible with it.
up³ doesn’t support smartwatches at present.
eSIM & eSIM-profile.
An “embedded” SIM is a digital SIM-card that is embedded in a mobile phone. It replaces the classic SIM-card.
Your eSIM profile is provided as soon as you complete your order and can be downloaded straight onto your device. This takes about 5 minutes, after which you can use it straight away. The eSIM profile contains all the information you need to be able to browse and make calls, and so completely replaces a conventional SIM card.
up³ supports all eSIM-enabled smartphones and tablets without a SIM lock. For some devices, the eSIM function must be activated manually in the device's system settings.
Compatible devices include all iPhones from the iPhone XS, all iPads from the iPad Air 3 (cellular), all Samsung Galaxy smartphones from A54 and S20 as well as the Google Pixel 3 and its successors. However, many other devices from other manufacturers are also eSIM-capable.
Unfortunately, up³ doesn’t support smartwatches at present.
As soon as you've completed your up³ registration, you will see a link in the app to install your eSIM-profile. Start the installation and follow the instructions.
This can be fixed very easily: Go to the settings and click on the "Request new eSIM-profile" menu item; you'll be given installation instructions for your new eSIM-profile.
No, your eSIM-profile is always free of charge.
It’s really easy: first download the up³ app to your new device and log in using your existing login details. Then go to settings and click “New eSIM profile”. Click on “Request eSIM profile” and follow the instructions. This will automatically deactivate the eSIM profile on your old device.
If you need to transfer your eSIM profile from Apple to Android and originally used your Apple ID to log in, please contact us via the chat. We’ll add an email address for your account so that you can log in via email.
No, it’s one eSIM profile per device and phone number. Of course, you can download the app on the second device and register another up³ account there – with a separate plan, different eSIM profile and a different phone number. Or you can add another eSIM with the team plan instead.
Traditional SIM card.
Yes, you can! If you haven’t got an eSIM-ready smartphone or tablet, you can simply download the up³ app and use it to request a traditional SIM card with your up³ plan.
The up³ app can tell automatically whether your device is eSIM-ready, and will guide you through the registration process accordingly. If your device isn’t eSIM-ready, you’ll be offered a traditional SIM card automatically and we’ll send it to you by post. With eSIM-ready devices, the app will prompt you to download your eSIM profile instead.
The up³ app is compatible with all mobile operating systems running on iOS 15 or Android 11 and above.
We can send the SIM card to any address in Austria that you provide during the order process. Unfortunately, we’re unable to send SIM cards abroad. Shipping is free of charge and takes 2-3 working days with our shipping partner DPD.
We can send the SIM card to any address in Austria that you provide during registration. Unfortunately, we’re unable to send it to an address abroad.
Once you’ve signed up for your up³ plan, we’ll get our shipping partner DPD to send you your SIM card. It should be with you in 2-3 working days.
You’ll be sent a tracking link from DPD themselves by email shortly after you place your order. They’ll use the email address you provided when you set up your up³ profile. If you have any questions about your SIM card delivery, please get in touch with DPD.
Activate your SIM card within 30 days of the date on which your order went through. Once your SIM card arrives, simply enter the number and PUK in the up³ app and create a personal password. That’s it! It can take up to 5 minutes for your SIM card to be activated.
You can request a replacement SIM card – or to switch to a different type of SIM (i.e. eSIM to physical SIM card or vice versa) – anytime at one of our Drei shops. Please remember you’ll need to show us your photo ID to do so. You’ll be charged for the switch straight away at the relevant price.
Alternatively, if you want to switch from a traditional SIM card to an eSIM, you can go to Settings in the app and either request an eSIM profile or a QR code to create an eSIM profile. It’s free of charge and you can do it anytime.
Should the SIM card get lost in the post, you’ll need to re-order your up³ plan in the app. To do so, log out of the up³ app and place another order by using a different login method to the one you used previously. Alternatively, you can delete the up³ app, download it again from the app store and register once more using a different login method to the one you used previously. You won’t incur any additional costs.
Alternatively, if you want to switch from a traditional SIM card to an eSIM, you can go to Settings in the app and either request an eSIM profile or a QR code to create an eSIM profile. It’s free of charge and you can do it anytime.
Switching to a different type of SIM (i.e. eSIM to physical SIM card or vice versa) is possible anytime at one of our Drei shops. You’ll be charged for the switch straight away at the relevant price. Please remember you’ll need to show us your photo ID to do so.
If you can’t make it to a Drei shop yourself, you can authorise somebody to collect the SIM card on your behalf. They’ll have to present the following form carrying both your signature and their own. >> To the form: SIM swap by authorised representative
Yes. To do so, first take out an up³ team plan with an eSIM profile in the app After that, you can switch from an eSIM to a physical SIM card at one of our Drei shops anytime. You’ll be charged for the switch straight away at the relevant price. Please remember you’ll need to show us your photo ID to collect the SIM card.
If you can’t make it to a Drei shop yourself, you can authorise somebody to collect the SIM card on your behalf. They’ll have to present the following form carrying both your signature and their own. > To the form: SIM swap by authorised representative
Good to know: If you’re using a team plan, you’ll need to bring this form to switch a SIM card.
Team plan.
Unfortunately not. You need an active up³ Unlimited plan to have one or more team plans.
No. Once you pause the main plan that’s associated with the team plans, all the associated team plans will be paused as well. You can, of course, pause each team plan individually though. If you have any other questions, please contact us in the chat.
No. You already identified yourself for your main plan. You don’t need any further identification for additional team plans, even if someone else is using the team plan.
You can take out up to 99 additional team plans with an active up³ Unlimited plan. All of them benefit from the same advantages as the main plan.
This is not possible. Team plans can only be added to up³ Unlimited plan.
You’ll need to sign up for an up³ Unlimited plan before you can add team plans.
You can only set up a team plan in conjunction with an active up³ Unlimited plan.
If you port the number associated with the main plan to another provider, your up³ plan will be cancelled and all your team plans will be paused automatically.
Add-on packages.
If you're ever in need of more minutes, text messages or data volume, all you need to do is book a suitable add-on package. You can find the add-on packages as soon as you open the app, right on the start page.
We offer individual 1 GB add-on packages for the following countries: Albania, Australia, Bosnia and Herzegovina, Canada, China, Egypt, India, Israel, Japan, Kosovo, Mexico, Montenegro, Saudi Arabia, Serbia, South Africa, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, USA (excl. external territories) and United Kingdom.
The “Worldwide 1 GB” package can be used in more than 90 countries: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vietnam, Yemen, Zambia.
The following countries are included in the add-on packages: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA (excl. external territories), Uzbekistan, Vietnam, Yemen, Zambia.
Proof of identity
Proof of identity requires a comparison of the first and last name with the identity documents. With driving licences, this can be a problem for names with titles. In this case, please use a passport or identity card, or use Bank-Ident or ID Austria as proof of identity.
Billing & payment.
Go to "Change payment method" in your settings and follow the instructions.
If you’ve paused your plan, you won’t be able to see or change your payment method in your account settings. To do that, you’ll have to unpause the plan first by opening the app and clicking “Reactivate up³” or going straight to settings under “Reactivate up³”, move the slider to green, enter your customer password and choose your payment method. Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
No. To do that, you’ll have to unpause the plan first by opening the app and clicking “Reactivate up³” or going straight to settings under “Reactivate up³”, move the slider to green, enter your customer password and choose your payment method. Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
The available options are Apple Pay, Google Pay, PayPal, credit card (MasterCard, Visa) and SEPA direct debit. To check the validity of your payment method, you will be charged 10 Cent. These will be put back to your chosen payment method again. After a successful check your chosen payment method is charged.
Your invoice will be sent to you once a month to the e-mail address that you've entered for your up³ account.
Please contact us via app chat.
You'll always be charged 5 days prior to the day of the month on which you first activated and paid for up³. If, for example, you activated and paid for up³ on May 7th the first time, then the account will always be settled on the 2nd day of each month.
Please check the settings under "Pause" in your app and reactivate up³ there, and then simply follow the instructions to change or renew your payment method.
Voicemail & Visual Voicemail.
The voice mailbox is immediately active and free of charge within the EU. To call the voice mailbox, please dial 333 (within Austria) or +43 660 303060 (from abroad). The first time you call, you’ll need to set your own PIN for the voice mailbox and will be guided through the settings menu.
If you use an iPhone, Visual Voicemail is available free of charge with up³.
To stop your Drei Box from receiving voicemails, simply deactivate it by dialling the code ##002# and tap the green receiver button to confirm.
Password, PIN, PUK, customer code.
First we need to know how you've chosen to log in to your app?
If you log in via e-mail:
- If you still know your current password, just go to your profile in the top right corner. You can change your password under "Password & Security".
- Did you log out and forgot your password? It can happen to the best of us... You can click on "Forgot your password?" while logging in to the app. The app will then guide you through the next steps.
- To log in with Facebook, Apple or Google ID, you need to change your password directly by using the respective platform.
In the settings, go to "Show PIN & PUK". Next, just enter your customer password and you'll be able to see your PIN and PUK. If you've changed the PIN in your mobile phone menu, the original PIN will still be displayed here. Incidentally, the PIN is switched off by default.
Your customer code consists of four digits that you specify yourself when you first register. You will need the customer code to change sensitive data in the app or, for example, to buy an add-on package.
Please contact us via chat or use our contact form in the app and we email you a link to reset your customer code to the email address you have selected for your up³ account.
Just go to your profile and you can find this function under "Password & Security" at "Login via e-mail" or under "Security settings" at "Login via Open ID".
Using the service abroad.
Of course, up³ also offers roaming services. If the units included in your plan are not sufficient, you can immediately book add-on packages directly in the app. Please be aware that you need an internet connection when you are abroad in order to book add-on packages.
Free EU data roaming of up to 22 GB is included in the plans.
Please only check your smartphone settings to ensure that you have also activated roaming data for the mobile data for your up³ eSIM.
It applies to 30 countries and includes all EU member states as well as Norway, Liechtenstein and Iceland.
The United Kingdom, i.e. Great Britain and Northern Ireland, are no longer part of the EU. You can get some add-ons to your up³ plan for the UK.
EU member states:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
You can find more details about your consumption on the detail page after clicking on the blue tile at the starting page or in the settings of your team subscriptions.
We offer individual 1 GB add-on packages for the following countries: Australia, Bosnia and Herzegovina, Canada, Egypt, Israel, Mexico, Serbia, South Africa, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, USA (excl. external territories) and United Kingdom. The “Worldwide 1 GB” package can be used in more than 90 countries: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vietnam, Yemen, Zambia.
Help & contact.
The quickest way to get direct help is the chat window in our app. Just click on the chat icon at the bottom of the home page and you can be in touch with us right away. You can also use our contact form any time of day or night. You can find this under "My account" in the settings.
Data protection.
We want our product to provide you with the best possible service. Your data helps us to identify problems and errors and to continue to improve our app.
Yes, it is. We use anonymised usage data to improve our app on an ongoing basis.
You can find out current data protection policy at www.drei.at/datenschutz
Click on your profile in the top right corner. This is where you can find the "Marketing consent" menu item under "My account". If you happen not to see this menu item, keep in mind that it's only displayed if you've activated up³.
Click on your profile in the top right corner. You can change your email address and payment under "My account". If you'd like to make other changes, please just contact us via the chat window.
Please write us via chat or contact form. We will handle this for you.
Click on your profile in the top right corner and go to "About us". This is where you can change your settings.