An “embedded” SIM is a digital SIM-card that is embedded in a mobile phone. It replaces the classic SIM-card.

An eSIM-profile is downloaded to the mobile phone immediately after activating up³. It can be used immediately and contains everything that´s necessary to make calls or surf the internet.

up³ supports all eSIM-enabled smartphones and tablets without a SIM lock. For some devices, the eSIM function must be activated manually in the device's system settings.

Compatible devices include all iPhones from the iPhone XS, all iPads from the iPad Air 3 (cellular), all Samsung Galaxy smartphones from A54 and S20 as well as the Google Pixel 3 and its successors. However, many other devices from other manufacturers are also eSIM-capable.

As soon as you've completed your up³ registration, you will see a link in the app to install your eSIM-profile. Start the installation and follow the instructions.

This can be fixed very easily: Go to the settings and click on the "Request new eSIM-profile" menu item; you'll be given installation instructions for your new eSIM-profile.

No, your eSIM-profile is always free of charge.

It's very easy: install the up³ app on your new device and log in with your existing access data. Next, go to "Request eSIM-profile" in the settings. Click on "Install eSIM-profile" and follow the instructions.

No, you can only use one eSIM-profile per device and phone number at a time. Of course, you can also install the app on your second device and set up another up³ registration there – with a separate plan, a different eSIM-profile and a different phone number or you can book an additional eSIM via the team plan.

You can see a brief description of your plan on the start page in the app. More details on your consumption you can find upon click on blue tile. You plan details are outlined under "Terms of Charges" in the profile settings. Please note that the conditions that apply when you activate your plan apply as long as your plan is active.

Just go to the settings and click on "Re-activate up³". Activate up³, enter your payment data and you're ready to go.

The easiest way would be to pause your plan. This allows you to receive calls and SMS messages – without any costs! While you're pausing up³, you can also continue to use the app with your usual login. Your payment will then stop as soon as possible.
To put your plan on pause, go to "Pause up³" in the settings. If you want to use up³ again after the pause was initiated, you can simply end the pause here. Now all you need to do is enter your payment details and all up³ services will become available again.

If you want to permanently cancel your up³ phone number and no longer be reachable, please contact us via the chat in the app.

Yes, if you have an existing number with another Austrian operator you can start the process to transfer your number right in the app after you've completed your registration. Simply go to the settings and select "Keep my existing number". Transferring your phone number may take up to 5 business days. As soon as this is completed, you will see your phone number on the start page of the app. If you want to transfer your Drei phone number - please contact us via the chat. We'll help you with that. Better yet: having your existing phone number transferred is entirely free of charge.

First of all: we're sorry to see you go! If you'd like, we'd appreciate it if you contacted us in the chat window and let us know why you'd like to switch operators. We welcome any feedback that allows us to improve our service. And yes, of course you can take your existing phone number with you. All you need to do is provide your new operator with your existing phone number and your PUK. You can find your PUK in the settings.

up³ does not provide this service for billing reasons.

You can switch to the new up³ plan with unlimited 5G data for just €19.90 at any time free of charge. Simply contact us via app chat and we will change your plan immediately. Costs for your current subscription will not be refunded. Our tip: contact us towards the end of your current up³ month, but at least 5 days before it ends (the deadline is your billing date).

Customers under 27 with a regular up³ plan can switch to up³ youth plan. Main plans linked to team plans and individual team plan cannot be switched to a up³ youth plan.

Anyone between the ages of 18 and 27 (up to 1 day before the 28th birthday).

Unfortunately no. For one or more team plan you need an active, regular plan.

As soon as the main plan under which the team plans run is paused, all associated team plans are also paused. However, you can pause each team plan individually. If you have any further questions, please contact us via the chat in the app.

No. You have already identified yourself with your main plan. You do not need any further identification measures for additional team plans, even if the team plan is used by another person.

You can take out up to 99 additional team plans with an active regular plan. Each one benefits from the same advantages as the main account.

This is not possible. Team plans can only be added to regular main plans.

If you're ever in need of more minutes, text messages or data volume, all you need to do is book a suitable add-on package. You can find the add-on packages as soon as you open the app, right on the start page.

The following countries are included in the add-on packages: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA (excl. external territories), Uzbekistan, Vietnam, Yemen, Zambia.

Go to "Change payment method" in your settings and follow the instructions.

The available options are Apple Pay, Google Pay, PayPal, credit card (MasterCard, Visa) and SEPA direct debit. To check the validity of your payment method, you will be charged 10 Cent. These will be put back to your chosen payment method again. After a successful check your chosen payment method is charged.

Your invoice will be sent to you once a month to the e-mail address that you've entered for your up³ account.

If your up³ plan is paused, you don't pay, and you can still be reached on your phone number. For technical reasons, you will receive bills of €0 during the pause as your phone number remains reachable. You can reactivate your plan at any time so that you can use it as usual again. If you want to permanently cancel your up³ phone number, please contact us via the chat in the app.

Please contact us via app chat.

You'll always be charged 5 days prior to the day of the month on which you first activated and paid for up³. If, for example, you activated and paid for up³ on May 7th the first time, then the account will always be settled on the 2nd day of each month.

Please check the settings under "Pause" in your app and reactivate up³ there, and then simply follow the instructions to change or renew your payment method.

Voicemail is active immediately after the up³ activation is completed and is also free of charge within the EU. To call your voicemail please dial 333 (in Austria) or +43660303060 (outside Austria). When calling your voicemail the first time you will have to choose a PIN and you will be guided through the voicemail menu.

Customers using an Apple iPhone can use Visual Voicemail free of charge with up³.

First we need to know how you've chosen to log in to your app?

If you log in via e-mail:

• If you still know your current password, just go to your profile in the top right corner. You can change your password under "Password & Security".
• Did you log out and forgot your password? It can happen to the best of us... You can click on "Forgot your password?" while logging in to the app. The app will then guide you through the next steps.
• To log in with Facebook, Apple or Google ID, you need to change your password directly by using the respective platform.

In the settings, go to "Show PIN & PUK". Next, just enter your customer password and you'll be able to see your PIN and PUK. If you've changed the PIN in your mobile phone menu, the original PIN will still be displayed here. Incidentally, the PIN is switched off by default.

Your customer code consists of four digits that you specify yourself when you first register. You will need the customer code to change sensitive data in the app or, for example, to buy an add-on package.

Please contact us via chat or use our contact form in the app and we email you a link to reset your customer code to the email address you have selected for your up³ account.

Just go to your profile and you can find this function under "Password & Security" at "Login via e-mail" or under "Security settings" at "Login via Open ID".

Of course, up³ also offers roaming services. If the units included in your plan are not sufficient, you can immediately book add-on packages directly in the app. Please be aware that you need an internet connection when you are abroad in order to book add-on packages.

Free EU data roaming of up to 22 GB is included in the plans.
Please only check your smartphone settings to ensure that you have also activated roaming data for the mobile data for your up³ eSIM.

It includes 30 countries: all member states of the EU plus Norway, Liechtenstein and Iceland.
The United Kingdom of Great Britain and Northern Ireland is no longer part of the EU, but you can add additional roaming packages if you need for this country directly in up³ app.

You can find more details about your consumption on the detail page after clicking on the blue tile at the starting page or in the settings of your team subscriptions.

We offer individual 1 GB add-on packages for the following countries: Australia, Bosnia and Herzegovina, Canada, Egypt, Israel, Mexico, Serbia, South Africa, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, USA (excl. external territories) and United Kingdom. The “Worldwide 1 GB” package can be used in more than 90 countries: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vietnam, Yemen, Zambia.

The quickest way to get direct help is the chat window in our app. Just click on the chat icon at the bottom of the home page and you can be in touch with us right away. You can also use our contact form any time of day or night. You can find this under "My account" in the settings.

We want our product to provide you with the best possible service. Your data helps us to identify problems and errors and to continue to improve our app.

Yes, it is. We use anonymised usage data to improve our app on an ongoing basis.

You can find out current data protection policy at www.drei.at/datenschutz

Click on your profile in the top right corner. This is where you can find the "Marketing consent" menu item under "My account". If you happen not to see this menu item, keep in mind that it's only displayed if you've activated up³.

Click on your profile in the top right corner. You can change your email address and payment under "My account". If you'd like to make other changes, please just contact us via the chat window.

Please write us via chat or contact form. We will handle this for you.

Click on your profile in the top right corner and go to "About us". This is where you can change your settings.